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  • ( ) Britannia cuts call queues

    Building society Britannia has rolled out a call management system at its Bristol call centre.

    The centre is using Queuebuster from Netcall to offer customers the option to either go through the automated call-handling system straight away or to wait for a call agent.

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    The move follows the acquisition of Bristol & West savings business and branch network for �150m last year. The Bristol contact centre handles direct sales and pre-sales enquiries.

    The move follows a previous installation of the system at another Britannia call centre in Leek, Staffordshire. Britannia contact centre analyst Gerard Hearson told silicon.com that prior to the introduction of the system, the building society had experienced long call queues. More>>

  • ( ) Ghostface Killah - 'Big Doe Rehab'

    Staten Island, New York. "When you get a new Ghostface Killah album, the only reasonable reaction is to get lost in it," said the New York Times of Ghost’s last full studio album, 2006’s instant classic Fishcale.

    And with the December 2006 release of More Fish and Ghost’s near-constant touring in 2007, his legions of fans have been happily lost in the World According To Pretty Toney.

    Now, with a new Def Jam album 'The Big Doe Rehab', set for release on December 4th, his current tour with Rakim, and a coffee-table book set for release on January 8th through MTV Press, the devoted will be positively delirious.

    . More>>

  • ( ) Claim Management System Leader Integrates With PowerClaim; Updated ClaimHub(TM) System Now Offers Direct Interface ...

    Users of ClaimHub(TM), the complete, easy to use, intuitively structured web-based claim handling application, now have the ability to interface seamlessly with PowerClaim, the complete property adjusting software package by Hawkins Research, Inc. Users can quickly complete estimates as well as create photo sheets, diagrams, captioned reports and more, all from ClaimHub(TM)'s centralized claims platform, effectively managing the flow of claim information across their entire organization.

    . More>>

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