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  • ( ) Britannia cuts call queues

    Building society Britannia has rolled out a call management system at its Bristol call centre.

    The centre is using Queuebuster from Netcall to offer customers the option to either go through the automated call-handling system straight away or to wait for a call agent.

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    The move follows the acquisition of Bristol & West savings business and branch network for �150m last year. The Bristol contact centre handles direct sales and pre-sales enquiries.

    The move follows a previous installation of the system at another Britannia call centre in Leek, Staffordshire. Britannia contact centre analyst Gerard Hearson told silicon.com that prior to the introduction of the system, the building society had experienced long call queues. More>>

  • ( ) NAB clarifies Allco ties

    THE National Australia Bank moved to distance itself from Allco Finance Group today, telling the market that it had no direct lending relationships.

    Shares in Australia's second biggest lender by market value fell as much as eight per cent yesterday, before closing about 1.5 per cent lower in a broadly positive market, over concerns about its exposure to Allco.

    While not a direct lender to Allco, NAB said today it had provided a $110 million margin loan facility to Allco Principle Investment Pty Ltd, which is one of Allco's major shareholders.

    ``No shares have been sold under this facility and at this stage no material loss is anticipated,'' NAB said in a statement.

    By 1503 AEDT, NAB shares had risen $1.16, or 3.58 per cent, to $33.60. More>>

  • ( ) ULT Slotless Direct Drive Frameless Motors!

    Applimotion's ULT Series slotless direct drive frameless motors have proliferated applications from up in space to down on the ocean floor. New sizes are released weekly. The latest slotless versions are optimized for smooth low speed motion or high precision scanning applications. These motors remain true to the ULT ultra-thin origins with very low profile construction and large through hole. Zero Cogging is the best solution for smoothness. Recent customer requests have forced a mind-shift in design driving large diameter low profile slotless motors. These motor operate from traditional three phase brushless DC or AC sinusoidal servo drives. Windings are available for operation from 12-300 volts DC. Direct drive low profile motors frameless motors enable customers to reduce overall system height. More>>

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